How AI agent skills work

AI agent skills are additional capabilities that help it not only answer questions, but also perform useful actions. Simply put, a skill shows what the AI agent can do beyond a regular chat response.

For example, with skills, the AI agent can collect leads, help with online booking, and work with products. Skill management is located in the "Skills" tab in the AI agent settings.

When skills are needed

If the AI agent is needed only for answering questions, hints, and simple conversation, you can start without skills. This option is suitable if you are launching the AI agent as an information assistant and want to first test the basic workflow.

Skills become necessary when you want the AI agent not only to answer, but also to help bring the conversation to a useful result. For example, if it should:

• collect leads from customers;
• help choose a booking time;
• answer about products and take part in the purchase scenario.

How a skill differs from a channel

This is one of the most important boundaries.

• Channel shows where the AI agent communicates with the customer. For example, on a website or in Telegram.
• Skill shows what the AI agent can do within that communication. For example, collect a lead or help with booking.

Simply put: a channel is the place of communication, and a skill is a useful action.

How a skill differs from the knowledge base and general settings

The knowledge base is needed so the AI agent can answer based on your materials, rules, and FAQ. A skill is needed not for facts, but for actions.

• Knowledge base helps answer more accurately.
• General settings define the language, communication style, instructions, model, and costs.
• Skill expands the AI agent's capabilities and adds a useful action within the dialogue.

For example, the knowledge base can help explain the terms of a service, while an online booking skill can help bring the customer all the way to the booking itself.

Which skills are available now

Currently, three main skills are confirmed.

• Lead Collection — if the AI agent should not only advise, but also collect the customer's inquiry, contact details, and additional information.
• Online Booking — if the AI agent should help the customer book a service, clarify parameters, and guide the conversation through the booking scenario.
• Product Sales — if the AI agent should work with products, product cards, and product scenarios.

The available options are shown in the skills catalog. The skills catalog is constantly expanding, and new skills will be added to it, so the list of available capabilities will grow over time.

How to understand which skill is needed

Usually the choice logic is very simple: focus on the task the AI agent must solve.

• If you need to collect inquiries, connect Lead Collection.
• If you need help with booking, connect Online Booking.
• If you need to work with products, connect Product Sales.

If you only need a chat that answers questions for now, you can start without any skills at all. After choosing the right skill, you can go to its settings and prepare the scenario for your task.

Do you need to connect all skills at once

Usually not. At the start, it is better not to connect all skills one after another without a clear task. A skill should be connected when you understand why you need it and what result you want to get.

• If you are only testing the AI agent's answers, you can leave skills alone for now.
• If you want to collect leads, connect only that scenario.
• If you work with booking, connect the booking skill specifically.

This makes it easier to launch the AI agent without overload. It is also important to consider that connected skills can affect the AI agent's costs if it works in more complex scenarios. Usually, connected skills are shown as a separate list, so it is easy to see which scenarios are already active.

What is important to remember

A skill by itself does not guarantee that the whole scenario will be perfect right away. It does not replace the knowledge base, channel, general AI agent settings, or prepared data for the needed scenario.

In other words, a connected skill is not a "now everything is automatically ready" button, but a separate capability that should be used thoughtfully.

It is important not to confuse:

• a skill is not a channel;
• a skill is not a knowledge base;
• a skill is not a model.

Even a stronger model does not replace the needed skill if the AI agent must work with leads, booking, or products.